Client: Internationally active private and retail bank

Challenge:

The internationally active private and retail bank was faced with the challenge of implementing the new EU DORA (Digital Operational Resilience Act) guidelines to ensure that it met the requirements for digital operational resilience. This required a comprehensive analysis and adaptation of existing structures and processes in the area of Business Impact Analysis (BIA) and Business Continuity Management (BCM).

Our role:

We took on key roles in this critical project:

• Business Analyst: conducting a comprehensive analysis of current business processes and structures to identify the necessary adjustments to comply with DORA guidelines.
• Subject matter expert: Providing expertise on DORA requirements and best practices in digital resilience and continuity planning to support the bank in implementing the new requirements.

Solution:

We developed a structured process model to identify critical business areas and potential risks. We carried out a detailed Business Impact Analysis (BIA) to assess the impact of disruptions and define suitable measures to mitigate these risks. In addition, new business continuity management (BCM) processes were established to ensure that the bank remains capable of acting even in crisis situations.

Result:

The introduction of the necessary structures and processes to comply with the EU DORA guidelines was successfully completed. The bank was able to significantly improve its operational resilience, which led to increased compliance with regulatory requirements. The implementation of effective BCM measures enabled the bank to better manage potential disruptions and ensure the continuity of its services. This not only strengthened customer confidence, but also the bank’s reputation in the market.